24-Hour Concierge01268 204 607
Insights • Case Studies
• 3 min read
This one arrived on a grey, wet day. A Bombardier Global landed and the crew had a few faults to report from the flight. Nothing dramatic, but the sort of thing that needs looking at properly before the aircraft goes anywhere else. Once it was fixed, the cabin was booked in for a Bombardier Global interior detail.
The owner wanted two things: the faults sorted by people qualified to sort them, and the aircraft back in the condition they expect when they step on board.
I met the aircraft on the ramp and spoke to the crew straight away. Details are always clearer just after landing than they are a day later, so we went through everything while it was fresh: what they saw, when it happened, and what the aircraft was telling them at the time.
That debrief went straight to our partnering MRO, who use First Response Aviation Group to carry out their aircraft detailing. The better the information the engineers start with, the less time they spend chasing their tails, and the sooner the aircraft is flying again.
With hangar space arranged, the Global was towed inside so the engineers could get to work out of the weather.
From there, our partnering MRO’s licensed engineers took over. They worked through each fault the crew had reported, put things right and signed the work off under their approvals.
It’s worth being clear about how we work. We don’t carry out maintenance ourselves, and we never pretend to. That’s a job for an approved maintenance organisation, and it should be. What we do is everything around it: getting the right people involved, sorting the hangar and the logistics, and keeping the owner in the loop so they’re not left wondering what’s going on. It’s the same approach we take with all our AOG support.
Once the engineers had finished, our team carried out the interior detail. It’s work we do regularly for our partnering MRO, so everyone knew the drill. Leather seats cleaned and conditioned, carpets vacuumed and treated, and every surface, the galley and the washroom cleaned with the right product for the material.
Doing the detail while the aircraft was already on the ground made sense. The owner didn’t lose another day to a separate visit, and the cabin was ready for passengers as soon as the aircraft was released. You can read more about our aircraft detailing here.
The faults were fixed and signed off by our partnering MRO’s engineers, the cabin was spotless, and the owner had one person to call the whole way through. That’s really what we’re about: taking the hassle off the owner and making sure the work is done properly by the right people.
No. Maintenance and fault rectification are always carried out and signed off by an approved maintenance organisation. We look after the coordination, the logistics and the communication.
Yes, and it usually makes sense to. It saves a separate visit and means the aircraft is ready to go as soon as the engineers have finished.
Ring our 24-hour line on 01268 204 607. If you can, have the registration, where the aircraft is and a quick description of the problem to hand, and we’ll take it from there.
If you’ve got an aircraft that needs looking after, give us a ring on 01268 204 607 or drop us a message.
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24-Hour Concierge01268 204 607
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Charfleets Road
Essex, United Kingdom
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